Service Coordinator/ Office administrator

Position details:

Our customer - a leading provider of fire alarm and security systems. This full-time, in-person role in our Vaughan office supports daily operations by managing customer communication, order processing, scheduling deliveries, dispatching service calls, maintaining accurate records and spreadsheets, and coordinating between sales and technical teams to ensure timely resolution of customer requests. Casual dress, benefits and on-site parking provided.

Must have skills and experience:

• Previous experience in customer service, order desk, or administrative support preferred

• Strong verbal and written communication skills

• Excellent organizational skills and attention to detail

• Ability to multitask and manage competing priorities

• Proficient with Microsoft Office (Excel, Word, Outlook)

• Strong data entry and record-keeping skills

• Professional phone etiquette and customer-first approach

• Ability to work independently and as part of a team

• Experience in security, fire alarm, or construction-related industries is an asset

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